Incident management that starts where the signal fired
Open, route, and resolve incidents from the same platform that detected them. Alert rules turn errors, failed uptime checks, and server events into incidents with a timeline, comments, and an owner — and notifications reach your team on Slack, email, PagerDuty, and more.
Incident response for dev teams, not a second silo
When incident management lives in a separate tool, every incident starts with copy-paste: someone pastes the error link into a ticket, someone else pastes the graph screenshot into Slack, and by the time the timeline is reconstructed the outage is already minutes older. Dedicated incident platforms also bill per seat for what is, at its core, a workflow your monitoring should already provide.
AllStak makes incidents native to monitoring. An alert rule fires on an error spike, a failed uptime check, or a server event — and the incident it opens stays linked to that signal, so responders land on the evidence, not a blank form. Each incident carries a timeline, comments, and assignment. Notification rules route alerts to Slack, email, webhooks, PagerDuty, Opsgenie, or Telegram, and Slack messages ship with interactive actions so you can resolve, ignore, snooze, or assign without leaving the channel. Smart deduplication keeps one incident per problem instead of fifty pings per symptom.
What AllStak incident management includes
Everything between the first alert and the resolution note, connected to the monitoring data that triggered it.
Incidents with timeline & comments
Every incident has a chronological timeline, threaded comments, and an assignee — so what happened, who is on it, and what was tried are visible in one place.
Alert rules that open incidents
Define rules on errors, uptime checks, and server events; when conditions match, AllStak opens and routes the incident automatically — no human paging a human to file a ticket.
Notification routing
Notification rules deliver alerts to Slack, email, webhooks, PagerDuty, Opsgenie, and Telegram — per project, per severity, per destination, the way your team actually communicates.
Interactive Slack actions
Alert messages in Slack include resolve, ignore, snooze, and assign buttons — triage happens in the channel where your team already saw the alert.
Smart deduplicated alerts
Repeated occurrences of the same problem collapse into one alert and one incident, so a recurring error at 2 AM is one notification — not a notification storm.
Linked to the triggering signal
Each incident stays connected to the error, uptime check, or server event that opened it — responders jump straight from the incident to the stack trace, check history, or host.
From alert to resolution
- 1Connect your signals
Send errors via an SDK, add uptime checks, or install the host agent. Anything AllStak monitors can open an incident — there is nothing separate to integrate.
- 2Define alert and notification rules
Set the conditions that open incidents, then route notifications to Slack, email, webhooks, PagerDuty, Opsgenie, or Telegram by project and severity.
- 3Triage where you are
Resolve, ignore, snooze, or assign straight from the Slack message, or open the incident to read the timeline and the signal that triggered it.
- 4Resolve with a record
Comment as you investigate, assign ownership, and close the incident — the timeline preserves who did what and when for the retrospective.
Why teams run incidents on AllStak
- Incidents are born with context: the error, uptime check, or server event that triggered them is one click away — no copy-paste reconstruction.
- Deduplicated smart alerts mean one incident per problem, so on-call attention goes to new failures instead of repeated noise.
- Triage from Slack with resolve, ignore, snooze, and assign actions — fewer context switches during the worst minutes.
- Works with what you have: PagerDuty, Opsgenie, Telegram, email, and webhooks are all first-class destinations.
- No separate per-seat incident tool to buy — incident management ships inside the same platform and bill as your monitoring.
- English + Arabic dashboards, SAR pricing, and data residency in Saudi Arabia.
Incident management FAQs
What is an incident management tool?
An incident management tool organizes the response to a production problem: it opens a record when something breaks, routes notifications to the right people, tracks the timeline and ownership, and preserves the history for review. AllStak builds this directly into the monitoring platform, so incidents start from the actual triggering signal.
Does AllStak include on-call scheduling?
AllStak does not run on-call schedules or rotations itself. Instead, it routes incidents to PagerDuty and Opsgenie, which handle scheduling and escalation, while AllStak owns detection, deduplication, the incident record, and Slack-based triage. If your team coordinates in Slack and email, AllStak alone covers the full loop.
How does AllStak compare to Better Stack for incident management?
Both connect incidents to monitoring, but AllStak covers a wider surface in one product — errors, logs, traces, uptime, infrastructure, and security all feed the same incident pipeline — with SAR pricing, a free tier, bilingual English/Arabic dashboards, and data residency in Saudi Arabia. For teams in Saudi and the GCC, that combination is hard to match.
How long does setup take?
If you already send errors or run uptime checks on AllStak, incident management is live now — define an alert rule, connect Slack or another destination, and the next matching event opens an incident. Starting from zero, an SDK install plus one alert rule takes well under an hour.
Is incident management available on the free tier?
Yes. You can open incidents, set alert and notification rules, and route to your channels on the free tier without a credit card. Paid plans scale limits as your team and volume grow, with predictable SAR pricing.
Explore more
Run your next incident with context — start free
Connect a project, define an alert rule, and route notifications to Slack, PagerDuty, or email in minutes. When something breaks, your team starts from the signal — not from a blank ticket.